Shipping policy
Last updated: November 12, 2026
This Shipping Policy applies to orders placed through lorzexa.shop.
Processing Time
Orders are normally prepared for shipment within 2–3 business days after payment authorization.
Business days exclude weekends and public holidays. High order volume, inventory checks or exceptional circumstances may require additional time.
Estimated Delivery
Delivery after dispatch is estimated to take:
20–45 calendar days
This is an estimated range, not a guaranteed arrival date. Transit may be affected by the destination, customs processing, carrier disruptions, weather or holidays.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 receive free standard shipping.
- Any shipping fee for an order that does not qualify will be shown before payment.
- Discounts may affect the subtotal used to determine free-shipping eligibility.
Taxes and Customs Fees
Customers are not responsible for undisclosed import duties, customs taxes or carrier handling fees.
If an unexpected charge is requested for an eligible shipment, contact us before paying whenever possible. Retain any receipt or invoice for review.
Delivery Address
Customers must provide a complete and accurate delivery address. Contact us immediately if you identify an error.
We will attempt to update the address, but changes may not be possible after fulfillment begins.
Tracking Information
To request your tracking number, email geoisesmeroa@outlook.com and include your order number.
Tracking activity may take several days to appear, especially when a parcel transfers between carriers.
Split Shipments
Products from the same order may arrive separately. You will not be charged an additional fee solely because an order was divided into multiple packages.
Delayed Orders
If the estimated delivery period has passed, contact us with your order number. We will review available tracking information and request a carrier investigation where appropriate.
Lost Packages
If the carrier confirms that a shipment is lost, email geoisesmeroa@outlook.com.
After verification, we will arrange a replacement at no additional product or shipping cost. If replacement is unavailable, we may issue a refund.
Packages Marked Delivered
If tracking shows delivery but the package cannot be found:
- Check the mailbox, entrance and safe delivery areas;
- Ask household members, neighbors or building staff;
- Allow up to two business days for a possible early carrier scan;
- Contact the carrier;
- Notify us if the package remains missing.
We will provide reasonable assistance based on the available evidence.
Damaged Shipments
Photograph the product, packaging and shipping label. Retain the materials and contact us promptly.
Shipping Contact
lorzexa
Operated by BICH TUYEN T LLC
1512 Saran Ct, Oceanside, CA
Email: geoisesmeroa@outlook.com