Refund policy

Last updated: November 12, 2026

This policy applies to purchases made from lorzexa through lorzexa.shop.

30-Day Free Returns

You may request an eligible return within 30 days after delivery.

To qualify, a product must generally:

  • Be unused, unworn and in substantially original condition;
  • Include its original packaging, accessories and documentation;
  • Be free from damage caused after delivery;
  • Be accompanied by an order number or other proof of purchase.

Returns require prior authorization. Products sent without our instructions may be refused or delayed.

Starting a Return

Email geoisesmeroa@outlook.com with:

  • Your full name;
  • Order number;
  • Product being returned;
  • Reason for the request;
  • Photographs if the product is damaged, defective or incorrect.

If approved, we will provide the appropriate return address and instructions.

Return Shipping

Eligible returns include free return shipping. We will provide a prepaid label or another approved free-return arrangement based on the customer’s location.

No restocking fee is charged for an eligible return.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete or different from the item ordered, contact us as soon as reasonably possible.

Keep the product, packaging and shipping label during our review. Once verified, we will provide an appropriate remedy, such as a replacement at no additional charge or a refund.

Return Exceptions

Unless required by law or the product arrived defective or incorrect, the following products may not be returnable:

  • Personalized or made-to-order goods;
  • Perishable products;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Digital or downloadable products;
  • Products clearly marked final sale before checkout.

These restrictions do not affect mandatory consumer rights.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Funds should normally appear in your account within 3–7 business days after processing. Your bank or payment provider may require additional time.

Exchanges

Contact us for a replacement if a product is damaged, defective or incorrect. For a different product, size or color, you may need to return the original item and place a new order.

Cancellations

Send cancellation requests promptly. We will try to stop the order, but cancellation cannot be guaranteed once processing or shipment begins.

Shipping Charges and Taxes

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers are not responsible for undisclosed customs duties, import taxes or delivery-related fees. If an eligible shipment generates such a charge, lorzexa will handle or reimburse it after reviewing reasonable documentation.

Contact

lorzexa
Operated by BICH TUYEN T LLC
1512 Saran Ct, Oceanside, CA
Email: geoisesmeroa@outlook.com
Website: lorzexa.shop